![]() Responsible for customer check out and accept payment for charges Register customers and complete information upon customer arrival, following in-house procedures to help ensure the security of customers and employees Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance provide important observations gathered from many customer interactions, offer suggestions to improve process, product or service offerings Provide customers with a clear picture of MGM Resorts products and services, lead the call without failing to listen to the voice of the customer Sense up-sell opportunities where appropriate, always attempting to cross-sell in cases when a specific request cannot be met By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.Īnswer inbound telephone calls in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers as well as review of hotel folios Our Company has one exciting mission: To entertain the human race.Īs a Guest Relations Specialist, you will set the stage for guest experience with your welcoming smile and service. Become one of the stars behind the show and become part of the world’s most powerful entertainment brands.
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